Moore's Delivery & More

Moore's Delivery & More's Service Animal and Assistive Device Policy

Service Animals

State and federal law generally prohibit transportation providers from denying service to riders because of their service animals, and from otherwise discriminating against riders with service animals. For this reason, and because it’s the right thing to do, Moore’s Delivery & More’s policy also prohibits drivers who provide service for the company from denying service to a rider because of the rider’s service animal. There are no exceptions to this policy due to allergies, religious objections, or a generalized fear of animals. As explained in Moore’s Delivery & More’s Community Guidelines, drivers who engage in discriminatory conduct in violation of Moore’s Delivery & More’s policy may lose their ability to drive for the company. Moore’s Delivery & More will make this determination in its sole discretion following a review of the incident.

What is a Service Animal?

A service animal is an animal that is trained to work or perform tasks for an individual with a disability.

If a driver is not sure if a rider's animal is a service animal, you can always ask if it is a service animal, and what tasks the animal is trained to perform.

Consistent with legal requirements, service animals are not required to wear a tag, be registered, or display any kind of proof that it is a service animal. Riders are not required to provide documentation to drivers.

How to Report a Service Animal Complaint

If a rider has an issue related to his or her service animal—including issues regarding ride cancellations, harassment, or improper cleaning fees—Moore’s Delivery & More requests that the rider please report the issue to Moore’s Delivery & More.

To file a report email Moore’s Delivery & More directly at support@mooresdeliveryandmore.com. A report can also be filed by going to our website at www.mooresdeliveryandmore.com and clicking on the “Support” link at the top of the page.

Once a rider submits a service animal report, Moore’s Delivery & More’s support team endeavors to investigate each and every complaint and take appropriate action in accordance with this Service Animal Policy.

We investigate and take action against false claims. Our teams proactively monitor the email for fraud and we are continuously implementing new processes and technology to identify and prevent fraudulent activity. Any report we find to be related to fraud would not affect a driver’s file and may cause the reporter to lose access to service from Moore’s Delivery & More.

Cleaning Fees

Riders with service animals are not required to pay cleaning fees for hair or shedding from a rider's service animal, and drivers are not entitled to such fees.

Assistive Devices

The law generally prohibits transportation providers from denying service to a person with a disability who can get into the vehicle on their own, and also prohibits transportation providers from refusing to assist with the stowing of assistive devices, like folding wheelchairs, walkers, crutches, and canes, as they would any other luggage. For this reason, and because it’s the right thing to do, Moore’s Delivery & More’s policy prohibits drivers from refusing service to a rider with a disability who can get into the vehicle on their own and from refusing to assist with stowing assistive devices like folding wheelchairs, crutches, canes and walkers.

How to Report an Assistive Device Issue

If a rider has an issue related to his or her assistive device—including ride cancellations or harassment—Moore’s Delivery & More requests that the rider please report the issue to Moore’s Delivery & More.

To file a report email Moore’s Delivery & More directly at support@mooresdeliveryandmore.com. A report can also be filed by going to our website at www.mooresdeliveryandmore.com and clicking on the “Support” link at the top of the page or by clicking on the Contact Support button below.