Moore's Delivery & More Guidelines

Our guidelines were developed to help make every person feel safe, respected, and positive. They apply to everyone who interacts in some way with Moore’s Delivery & More community. It also includes interactions you may have with our employees, contractors, and customers. And, in some instances, our guidelines apply to conduct outside the workplace that we become aware of, when such conduct may threaten the safety of Moore’s Delivery & More.

Thank you for joining us in supporting and safeguarding a welcoming environment.

The guidelines below help explain some of the specific kinds of positive community engagement within Moore’s Delivery & More, as well as the behaviors or circumstances that may cause you to lose privileges to our services or community. There will always be unforeseen events that may ultimately lead to your losing privileges to Moore’s Delivery & More and services, but the following guidelines—which we’ll update regularly—provide the basis for behavior we expect from all in our community. Not following any one of our guidelines can constitute a material breach or violation of the terms of your agreement with Moore’s Delivery & More and may result in the loss of access to part or all of the community network. You can report potential violations of the Community Guidelines to Moore’s Delivery & More and we will address any report in accordance with our policies.

Guidelines for all of us

Everyone is required to follow Moore’s Delivery & More Community Guidelines. The foundation of this company is built on the Word of God and Jesus Christ. Our core value is integrity. We aim to treat everyone with respect, to keep everyone safe, and to follow the law.

Integrity – The quality of being honest and having strong moral principals

Integrity is the most important characteristic we look for when adding drivers to our community. We have zero tolerance for dishonesty and stealing. Any driver who breaks our breech of trust will immediately be terminated from their contract with Moore’s Delivery & More.

Treat everyone with respect

The actions you take while servicing the Moore’s Delivery & More community can have a big impact on the safety and comfort of others. Courtesy matters. For example, always try to be on time for your ride or to pick up your delivery. It’s also common courtesy not to shout, swear, or slam doors. And by tidying up after yourself—whether it’s taking your trash home or cleaning up a spilled drink—you’ll help ensure that everyone has a pleasant ride. You are expected to exercise good judgment and behave decently toward other people when servicing our Moore’s Delivery & More community —just as you would in any public place.

Moore’s Delivery & More is an anti-racist company. We are committed to creating a safe and welcoming space for everyone, regardless of background. Remember that when you interact with others in the MDM community, you may meet people who may look different from you, think differently than you, or come from different backgrounds. Please respect those differences. Discrimination based on race or any other characteristic protected by law will not be tolerated in the MDM community and can result in loss of privileges.

Physical contact

Don’t touch strangers or anyone you just met while servicing our MDM community. Limited exceptions are permitted for people needing or requesting physical assistance (for example, riders who may need help getting into and out of the vehicle). Always ask permission from the customer before assisting or touching them or their belongings. Hurting or intending to hurt anyone is never allowed.

Sexual assault and misconduct

We all value our personal space and privacy. It’s OK to chat with other people while remaining respectful. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refer to sexual contact or behavior without explicit consent of the other person. Personal space and privacy should be respected.

Moore’s Delivery & More has a no-sex rule regardless of whether you know the person or they give you their consent.

Threatening and/or rude behavior is prohibited

Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language, make gestures, or take actions that could be disrespectful, discriminatory, threatening, or inappropriate.

Post-trip contact

Contact should end when the trip or delivery is complete, unless it’s to return a lost item. Unwanted contact (where there is not mutual consent) can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed. If a customer wishes to use our services again, they must contact Moore’s Delivery & More directly. Drivers are not permitted to give out their personal information to customers and must never accept rides from customers directly. Doing so is considered a breech of contract and will immediately be terminated.

Discrimination

You should always feel safe and welcome. That’s why we don’t tolerate racist or discriminatory conduct and behavior. Do not discriminate against someone or engage in a disparaging manner toward someone based on traits such as their race, ethnicity, skin color, age, disability, gender identity, marital status, pregnancy, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.

The following list provides examples of discriminatory behavior but is not exhaustive.

• Refusing to provide services based on characteristics like a person's race, ethnicity, skin color, age, disability, gender identity, marital status, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.
• Rating another user–whether drivers, customers, delivery people, merchants, restaurants, or businesses–based on these traits.
• Discriminating on the basis of a rider's destination or a customer’s delivery location. We understand how important it is to fit driving or delivering around your life, rather than the other way around. It is not a violation of these guidelines to decline a trip or delivery because it does not work for you. But intentionally refusing or canceling requests to avoid receiving trip or delivery requests, solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area, is not allowed.
• Using discriminatory language, making discriminatory remarks, vilifying, or asking questions about sensitive topics regarding national origin, race, ethnicity, or any other trait previously mentioned. Making racist comments or using slurs is never allowed.

You can learn more about Moore’s Delivery & More’s Non-Discrimination Policy here. We also have a policy about our commitment to accessibility to help increase the transport options and delivery options for people with disabilities here.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Moore’s Delivery & More by contacting us directly by emailing us at support@mooresdeliveryandmore.com or by going to the Support Link on our website so that our Support team can follow up and take the appropriate action.

Property damage

Damaging property is never allowed. Some examples include damaging the car or other mode of transportation provided through Moore’s Delivery & More, breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear. Intentional damage may result in contract termination.

Help keep one another safe

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written. Everyone has a role to play in helping to create a safe environment.

Subcontracting

Subcontracting is not allowed. Contractors must complete all parts of the delivery or ride themselves—including any handling after the order is picked up from the merchant up until final delivery to the customer.

Extra Riders

When driving with Moore’s Delivery & More, no one other than the driver, the requesting rider, and the rider’s guests should be in the vehicle. Moore’s Delivery & More does enforce a buddy system, allowing two drivers to ride together particularly during the over night hours. These guidelines apply unless our local guidelines, terms, or other policies say otherwise. The requesting customer is responsible for the behavior of their entire party. If you request a ride or a delivery for another adult, you’re held responsible for their behavior during their trip or delivery and future services can be refused for the actions they take.

Vehicle information

For an easy pickup or delivery, Moore’s Delivery & More may give customers identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Drivers and delivery people must complete trips and deliveries using only approved vehicles.

Seat belts

Every driver, and every rider—including those in the back seat—should always buckle up.

Recording video and/or audio

Drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to Moore’s Delivery & More, law enforcement, or insurance companies in the event that something goes wrong on a ride. Drivers and riders may choose to use their phones to record rides as well. Please note:

• In Florida, local and state laws and regulations require that individuals provide consent to being recorded and/or be notified of recording in advance. Video recording is permitted, however, any audio must be consented to prior to recording by all parties involved.
• Users may submit recordings to Moore’s Delivery & More at their discretion. Moore’s Delivery & More will review submitted footage and take all action consistent with the Community Guidelines and platform terms of use.
• Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our safety team.

Proper maintenance and upkeep

Pursuant to the terms of their agreements with Moore’s Delivery & More and applicable regulations, drivers and delivery people are expected to keep their vehicles maintained and in good operating condition. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the vehicle manufacturer.

Drive safely and carefully

Drivers are expected to maintain an environment that makes riders feel safe; even if driving practices don’t violate the law, reports of dangerous driving can lead to the termination of contract with Moore’s Delivery & More. Learn more about our Dangerous Driving Policy here.

Emergencies

In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Moore’s Delivery & More.

We take threats of suicide and self-harm seriously and may reach out to authorities to request a wellness check if we receive notification that there is an imminent risk of self-harm.

For public emergencies, Moore’s Delivery & More may take additional measures to try to preserve the safety of our community, including but not limited to natural disasters, public health emergencies, and public crisis situations.

Additional guidelines for Food Delivery Drivers

Proper delivery of orders

Merchants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate Moore’s Delivery & More customer dietary restrictions.

A delivery person using an insulated bag can make for a better user experience, but it isn’t required unless the delivery person is delivering in a location where it’s required by law. Specific merchants may ask you to use an insulated bag.

Delivery drivers should deliver orders safely and in accordance with relevant safety standards. For example, they may not tamper with or open packaging during delivery.

Alcohol delivery

All orders that contain alcohol must comply with any applicable laws and restrictions on off-premise alcohol delivery and hours of service. Only drivers who are of the legal age to buy alcohol or older, and not intoxicated, can order and receive alcohol deliveries, where available. Customers may be asked to present government-issued photo IDs when an alcohol delivery arrives and delivery people may use technology to verify the ID presented and the user’s age. Otherwise, your order will not be able to be delivered and may be returned to the seller at the customers expense.

Creating a positive experience for delivery drivers and customers

Merchants should be careful to fulfill and include the correct items in their customer’s order.

Long preparation times, long delivery person handoff times (how long it takes for the delivery person to get in and out of the merchant’s location with the order, including wait time), long delays before order acceptance, and high cancellation rates also create a negative experience for customers and delivery drivers.

Follow the law

We have standards based on applicable laws and regulations that everyone must follow. For example, using the Moore’s Delivery & More services to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.

Follow all laws

We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses the Moore’s Delivery & More’s services to do their part and to know and adhere to relevant laws and regulations, including traffic laws, as well as airport rules and regulations where applicable. All relevant licenses, permits, and any other legal documents required of drivers must be kept up to date.

For customers, let your driver handle the driving. Don’t ask a driver to speed or to make illegal stops, drop-offs, or maneuvers.

Car seats

Drivers and riders should comply with applicable laws when traveling with infants and small children. Where the use of a car seat is required by law, it’s the rider’s responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children age 12 and under should travel in the back seat.

If a child does not appear to be within the height and weight safety requirements for the car seat, or if a driver otherwise feels that the child cannot be safely transported in the seat, the driver can cancel the ride.

Service animals and assistive devices

It is against the law to deny a ride to a rider with a service animal or assistive device (a wheelchair or crutches, for example) because of the service animal or the assistive device. In keeping with our policy, riders are allowed to transport assistive devices and animals, whether pets or service animals, pursuant to the terms and limitations of the applicable law.

Drugs and alcohol

Drug use and open containers of alcohol are never allowed while using the Moore’s Delivery & More’s services. If a rider is too drunk or rowdy, drivers have the right to decline the trip for their own safety.

If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. Once you have left the vehicle, please also report your experience to Moore’s Delivery & More. You can learn more about our Zero Tolerance Policy here.

Firearms ban

Riders and their guests, as well as drivers, are prohibited from carrying firearms while using Moore’s Delivery & More services, to the extent permitted by applicable law. You can learn more about our Firearms Prohibition Policy here.

Fraud

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity isn’t allowed. It is important to provide honest and accurate information when reporting incidents, requesting rides or deliveries, disputing or claiming charges or fees, and requesting credits.

Fraudulent activity may also include, but is not limited to: deliberately increasing the time or distance of a trip or delivery; accepting trip, order, or delivery requests without the intention to complete it, provoking customers to cancel; intentionally requesting or accepting fraudulent or falsified trips or deliveries; fraudulently claiming to complete a delivery without delivering all items; or disputing charges for fraudulent or illegitimate reasons.

Street hails and outside business pickups

To enhance the safety of each experience, only assigned rides and deliveries are permitted. Local laws usually prohibit street hails, so never solicit or accept payment outside of your assignment from Moore’s Delivery & More. Should a person request services, drivers are required to direct them to contact Moore’s Delivery & More directly. Riders should not request trips from drivers outside of Moore’s Delivery & More directly.

Intellectual property guidelines

Never use Moore’s Delivery & More’s trademark or intellectual property without permission. Drivers must return Moore’s Delivery & More items to the company if their contract is terminated. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Moore’s Delivery & More’s name or trademark—may confuse customers. Drivers are not required to display Moore’s Delivery & More branded items when they are not performing services for the company.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continually improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please share your thoughts and reviews with us on our website’s contact us page at the end of your trip or delivery. And if something happens—such as a traffic accident—and you want to report it, you can email us directly at support@mooresdeliveryandmore.com or by going to our Support link on our website so that our Support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Moore’s Delivery & More.

Accepting delivery or trip requests

If you’re a driver and you don’t want to accept delivery or trip requests we ask that you be honest with us. We would rather you decline a trip then take one you won’t give 100% effort to or complete.  Drivers are considered private contractors and you set your own availability. There will be no negative effect by declining rides.

How Moore’s Delivery & More enforces our guidelines

If you violate any terms of your contractual agreement(s) with Moore’s Delivery & More, or any applicable terms or policies, including any one of these Community Guidelines or any additional policies and standards that are communicated by Moore’s Delivery & More to you from time to time, you can lose privileges and possible termination.

Moore’s Delivery & More receives feedback through a variety of channels, reviews reports submitted to our Support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your driving privileges until our review is complete.

Not following any one of our guidelines may result in the loss of access to all or part of the Moore’s Delivery & More Community. This can include reported violations of our Community Guidelines and certain actions you may take outside of Moore’s Delivery & More, including but not limited to information from other platforms, if we determine that those actions threaten the safety of the Moore’s Delivery & More community, our employees, and contractors, or cause harm to Moore’s Delivery & More’s brand, reputation, or business. If the issues raised are serious or a repeat report, or you refuse to cooperate, your contract may be terminated. Any behavior involving discrimination, violence, sexual misconduct, harassment, fraud, or deceptive, illegal, or unsafe activity, while driving or accessing Moore’s Delivery & More’s services can result in the immediate loss of access. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Guidelines for Law Enforcement Authorities. We may also proactively report suspected criminal behavior to law enforcement in accordance with our Privacy Notice. Lastly, all drivers wanting to contract with Moore’s Delivery & More undergo a screening process, including motor vehicle record and criminal background checks. A driver’s contract will be terminated immediately if a motor vehicle record check, criminal background check, or other check uncovers a matter relevant is found in violation of Moore’s Delivery & More’s standards or other criteria required by local regulators.

*Note: Drivers are not agents (actual, ostensible, or otherwise) or employees of Moore’s Delivery & More. They are independent third-party providers.