Zero Tolerance Policy

Every driver who drives with Moore's Delivery & More has a responsibility to drive safely and follow the established rules of the road. Moore's Delivery & More has a zero-tolerance policy for the use of alcohol or drugs by drivers who contract with Moore's Delivery & More. If we receive reports of suspected impaired driving, the driver  may lose access to their privileges, as stated in their agreement with Moore's Delivery & More.*

What is suspected impaired driving?

A driver, by law, may not drive while using alcohol, drugs, or any other substance that impairs their ability to safely operate a vehicle. That includes having open containers of alcohol or drugs in a vehicle while driving for Moore's Delivery & More.

What is a report of impaired driving?

A report of suspected impaired driving includes a report from any person that explicitly alleges that the driver was using, in possession of, or appeared to be impaired by drugs or alcohol, or that the vehicle smelled like alcohol or other drugs.

How does Moore's Delivery & More handle reports of suspected impaired driving?

A report from any person who reasonably suspects the driver is under the influence of drugs or alcohol while providing services for Moore's Delivery & More will lead to loss of driving privileges while further investigation is conducted. If investigation finds sufficient evidence that a driver violated this policy, they will permanently be terminated from driving for Moore's Delivery & More.

Will a driver be affected by false rider reports?

Our teams proactively review each report for signs that it might be fraudulent. We are continually implementing new processes and technology to identify and discourage user fraud. Any report that appears to be fraudulent would not affect a driver’s safety history or their status as a driver. Customers who submit false information to Moore's Delivery & More or otherwise engage in fraudulent activity violate Moore's Delivery & More's Community Guidelines and risk losing access to services from Moore's Delivery & More.

Drug testing services will be available prior to driver termination for drug-related reports of suspected impaired driving. At its sole discretion, Moore's Delivery & More may offer drivers the option to take a drug test at an at will basis. In the event of a negative drug screen, driver's contracts may be preserved, while a positive result may result in permanent contract termination.

What can a driver do if their rider is under the influence?

A driver can always decline a trip for their own safety or if it doesn't work for them (except for discriminatory reasons, as explained in our Community Guidelines). That includes instances where a rider appears too drunk or rowdy, or smells strongly of drugs or alcohol.

What can a rider do if their driver is under the influence?

Drug use and open containers of alcohol are never allowed while using Moore's Delivery & More's services. If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. After the driver has ended the trip, report your experience to Moore's Delivery & More directly by calling (850) 312-8081. You can also contact us via email at snhmoore@mooresdeliveryandmore.com or by clicking on the support link at the top of our website.

* Read Moore's Delivery & More's Community Guidelines to learn more about how we enforces this policy.

For more information about the types of conduct that can cause a customer to lose access to services from Moore's Delivery & More or how a drivers contract is terminated read our Community Guidelines.

Note: Our Community Guidelines apply to everyone who is a part of the Moore's Delivery & More community, including drivers, riders, and delivery customers. Drivers are independent third-party providers and not actual agents, ostensible agents, or employees of Moore's Delivery & More.